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Rang Bandhej Retail Pvt. Ltd.
C-1, Chinai Baug Estate
Nr.Dudheshwar Water Works
Ahmedabad 380 004. Gujarat, India.

Tel: 079 2563 3667/ 2563 3313
E-mail: customercare@bandhej.com

Shipping & Payments

Last Update : 07.04.2015

Bandhej is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except, Sunday & public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through premier courier agencies and incase of non-availability of courier service at the delivery location, parcel will be sent via insured registered post parcel

DOMESTIC AND INTERNATIONAL SHIPPING

For domestic buyers, orders are shipped through registered domestic courier companies. These orders will be shipped within 15business days, or as per the delivery date agreed at the time of order confirmation and Courier Company shipment delivery norms.

Please note Sunday and Public Holidays are not set as working days for standard deliveries.

For International buyers, orders are shipped and delivered through registered international courier companies. Please allow 15 working days to dispatch international orders.

SHIPPING CHARGES

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Free shipping on orders above Rs.2,000

NON-AVAILABILITY ON DELIVERY

Our delivery partners will attempt to deliver the package twice before it is returned back to us. Please provide your complete & accurate address including zip code and mobile number in the delivery address, as it will help in making a faster delivery.

MODES OF PAYMENT

For shipping to India we accept all major debit & credit cards (including Master, Visa & American Express) and provide Net Banking Option across major banks via our Third-party payment gateway, PayUand Cash On Delivery (available in select pin-codes)

For any shipping & payment related query please contact our customer care at customercare@bandhej.com or call us on 079-25633313

Returns & Exchanges

Bandhej strives to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.

As a policy, we do not offer returns or exchanges on products that are delivered in perfect condition as per the order placed.

However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order within 7 days of receipt.

To return or exchange a product or report a damage in transit please contact our customer care at 079-25633313 or email: customercare@bandhej.com within 48 hours of delivery.

Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case-by-case basis and we request you to get in touch with our team for prompt resolution.

No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 2 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

All refunds in genuine cases, or of order cancellation due to unforeseen circumstances will be initiated via NEFT using our payment gateway partner PayU.

At this point, we will not be accepting returns or refunds on International orders.

All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact, and should not be broken or tampered with.

CANCELLATIONS AND MODIFICATIONS

You can cancel an order until it has been processed in our warehouse. Any amount you paid will be credited back into your account.

Modification of Shipping address: You can modify the shipping address of your order before we have processed (shipped) it, by contacting our customer support team at 079-25633313 or email:customercare@bandhej.com

Privacy Policy

Last Update : 07.04.2015

USER INFORMATION AND PRIVACY

BANDHEJ is committed to protecting all the information you share with us. We follow stringent procedures to help protect the confidentiality, security, and integrity of data stored on our systems. Our Website encrypts your credit card number and other personal information using Secure Socket Layer (SSL) technology to provide for the secure transmission of all data. Only those employees who need access to your information in order to perform their duties are allowed such access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution, BANDHEJ’S top most priority is in protecting your confidential information and privacy.

ENJOY SECURE SHOPPING

We use encryption technology, digital certificates, secure commerce servers, and authentication to ensure that your personal information is secure online.

YOUR REGISTRATION

BANDHEJ keeps track of your information to offer you the best possible shopping experience. When you register (log in), you supply your email address and a password. This allows us to provide you access to your account every time you visit our Website. Before completing your first purchase, we also ask you for your name, phone number, email, billing and shipping addresses. This information, along with your credit card number, is necessary to fulfill your order. This information may be disclosed to specific members of our staff and to select third parties (such as but not limited to our credit card processor and shipping provider) involved in the completion of your transaction and delivery of your order. We may also need your email address or phone number to contact you if we have questions about your order.

In addition, we keep a record of your past purchases, returns, and credits. We may also ask you for information regarding your personal preferences and demographics to help us better meet your needs.

We or our associate companies may also use your email address to notify you about new services or special promotional programs, or send you offers or information if you have opted-in. Promotional emails are sent only to bandhej.com members who have chosen to receive them (opted-in) or who have made a purchase on our website. At any time, you can notify us if you wish to stop receiving such emails.

Any information provided by you to any third party advertisements regarding BANDHEJ may also be collected by BANDHEJ and shall be protected in accordance with the present policy.

COOKIES

Like many other transactional websites, we use "cookies" to improve your shopping experience and to save you time. Cookies are little tags that we place onto your computer. We assign a cookie to your computer when you first visit us in order to enable us to recognize you each time you return. Through cookies we can customize our Website to your individual preferences in order to create a more personalized, convenient shopping experience. Please note that the cookies we use for our Website or email campaigns do not store personally identifiable information about you or your finances. BANDHEJ may offer certain features that are only available through the use of a "cookie". BANDHEJ does not control the use of cookies by third parties and is not responsible for the same. BANDHEJ may in addition also offer certain features that are only available through the use of a "cookie". BANDHEJ does not control the use of cookies by third parties and is not responsible for the same.

ANALYSIS AND REPORTING

BANDHEJ uses reporting software that allows us to analyze the amount and type of member traffic we get on our Website. We use this data to make improvements to your shopping experience and to ensure that we have enough capacity to properly serve all of our members. The software provides aggregate reporting information to BANDHEJ only. No personal or personally identifiable information is gathered or used for this process.

SERVER LOGS

In an effort to make our Website as effective and enjoyable as possible, the computers (including servers) that operate it collect and retain certain information each time you visit. We store these statistics in server logs. These statistics do not identify you personally, but provide us information regarding the type of user who is accessing our Website and certain browsing activities of that user. This data may include: the IP address of the user accessing our Website (i.e. the unique I.D. number of the user's computer), the type of browser (Internet Explorer, Firefox, etc.) and the operating system (Windows, Mac OS, etc.), the Website the user last visited before linking to our Website, how long the user accessed our Website in any given session, and the date and time of access. We may make extensive usage of this data at an aggregated level in order to understand how our Website is being used. We may share some of the aggregate findings (not the specific data like personal information) with advertisers, sponsors, investors, strategic partners, and others in order to help our business grow.

SERVICE PROVIDERS

BANDHEJ may use various outside agencies (third party service providers) to make our Website operate. For example, we may use third parties to host our Website, operate various features made available on our Website, send emails, analyze data, provide search results and links, and assist in fulfilling your orders. Some of these third parties may need access to your information in order to make the services provided through our Website work. Information will only be disclosed to these service providers on a need-to-know basis, and they will only be permitted to use such information for the purpose of providing the particular services provided by such entities in connection with our Website. We shall however not disclose your credit card details except to the payment gateways.

OTHER DISCLOSURES

BANDHEJ may share such data, including personal information about you(except credit card details), with its parent, affiliates, subsidiaries, and joint ventures to the extent that it will require that such entity follows this privacy policy with respect to your personal information.

SECURITY DISCLAIMER

Your information may be transferred to or be maintained on computers, computer systems and computer resources located outside of your state or country where the privacy laws may not be as protective as those where you live. If you are located outside India, by providing information to us you agree to keep or transfer information to India and make it available to processes it there. Your submission of such information represents your agreement to that transfer.

Unfortunately, the transmission of information over the Internet is not completely secure. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once we have received your information, we have commercially reasonable procedures and security features in place to reasonably endeavor to prevent unauthorized access through our systems.

EXCEPTIONS

BANDHEJ may be forced to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when BANDHEJ, in its sole discretion, deems it necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply our Website terms of use. Personally identifiable information may be transferred as an asset in connection with a merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale, or other change in control.

Due to the existing regulatory environment, BANDHEJ cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. For instance but not limiting to, BANDHEJ may be forced to disclose personal information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your personal information that they collect from the Site. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

CHANGES IN POLICY

From time to time we may update this Privacy Policy without any prior notice. Your continued subscription to our Services constitutes an acceptance of the then-current Privacy Policy and Terms & Conditions so we encourage you to visit this page periodically to review any changes.

This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Terms of use

Last Update : 28.05.2015

Welcome to bandhej.com. Bandhej.com shall provide services to you subject to the following conditions. If you visit or shop at Bandhej.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future Bandhej.com service or visit or purchase from any business affiliated with Bandhej.com, whether or not included in the Bandhej.com Web site, you shall be subject to the guidelines and conditions applicable to such service or business.

Privacy

Please review our Privacy Policy, which also governs your visit to Bandhej.com, to understand our practices.

Electronic Communications

When you visit Bandhej.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement in relation to such communications.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Bandhej.com or its content suppliers. The compilation of all content on this site is the exclusive property of Bandhej.com. All software used on this site is the property of Bandhej.com or its software suppliers.

Trademarks

Bandhej has a Registered Trademark. Any violation of our trademarks shall be liable for legal action.

Site Access

Bandhej.com grants you limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site shall not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Bandhej.com. You shall not use any proprietary information (including images, text, page layout, or form) of Bandhej.com and our affiliates without express written consent. You shall not use any meta tags or any other "hidden text" utilizing Bandhej.com's name or trademarks without the express written consent of Bandhej.com. Any unauthorized use terminates the permission granted by Bandhej.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Bandhej.com so long as the link does not portray Bandhej.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You shall not use any Bandhej.com logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Bandhej.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, comments, communications, and other content

Visitors may post reviews, comments, and other content; send other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You shall not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Bandhej.com reserves the right (but not the obligation) to remove or edit such content, -.

If you do post content or submit material, and unless we indicate otherwise, you grant Bandhej.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Bandhej.com and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Bandhej.com or its affiliates for all claims resulting from content you supply. Bandhej.com has the right but not the obligation to monitor and edit or remove any activity or content. Bandhej.com takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of loss

All items purchased from Bandhej.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

Bandhej.com and its affiliates attempt to be as accurate as possible. However, Bandhej.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Bandhej.com itself is not as described on the site, your sole remedy is to return it in unused condition.

Pricing

The prices displayed on this site are quoted in Indian Rupees which you can view in your preferred currency using the currency converter link. This currency converter is only indicative and a value added tool. The actual amount to be paid by you will be the equivalent amount in the currency of your credit card, as per the conversions done by your bank / credit card provider on the date of billing.

Except where noted otherwise, the List Price displayed for products on our website, whether in Foreign Currency or Indian Rupees represents the full price of the product and international shipping charges, unless specified otherwise in the Shipping Fees.

With respect to items sold on Bandhej.com, we charge your credit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.

Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:

If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by Bandhej.com.

Shipping

All of Bandhej orders are shipped door-to-door from our warehouse in Ahmedabad, India to your provided shipping address via FEDEX. Processing the order normally takes 2 working days and then Shipping normally takes 15-17 working days.

Shipping destinations offered by bandhej.com for delivery will be extended and updated from time to time and listed online.

We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non delivery of orders in case the delivery address includes P. O. Box details in any part or form.

FEDEX will attempt delivery 2 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. You can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call FEDEX Customer Service at their local number and quote your tracking number to trace your package.

Duties and Taxes

All of Bandhej orders are shipped internationally from our warehouse in Ahmedabad, India to your provided shipping address via FEDEX. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with FEDEX to coordinate with customs to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from FEDEX for import duties and taxes, you will have to pay FEDEX directly at the time of delivery. Bandhej takes no responsibility for non delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address and will not provide any refunds in such cases.

Exchanges, returns and refunds

Bandhej will replace the product free of cost if you are not satisfied with your purchase for any reason . Exchanges or returns must be made within 7 days of receiving your order. You will need to fill out a Returns Slip which is enclosed with your order and mail back with the goods you want to exchange or return to the US address provided on the return paperwork. Once we receive your paperwork and returned goods, we will ship your replacement free of cost or issue a refund for the cost of the goods to the original credit card depending on your preference. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the US return address.

Sizing

The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.

Product properties and wash care

All of Bandhej's products are handcrafted using the finest natural fibers. The subtle variations in color, texture and finish are intrinsic to hand made products. Our products involve crafts-based traditions of hand spinning, dying, weaving, wood block printing and embroidery. We use both vegetable dyes and commercial dyes with the goal of minimizing our impact on the environment while striving for the best color properties. An irregular weave or print is not a defect - handloom by definition means uncertainty when it comes to uniformity.

Colors: We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Reds and blues tend to run. Please always wash like colours together and dry inside out in the shade. Silks must only be dry cleaned.

Disclaimer of warranties and limitation of liability

This site is provided by bandhej.com on an "as is" and "as available" basis. Bandhej.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, bandhej.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Bandhej.com does not warrant that this site, its servers, or e-mail sent from bandhej.com are free of viruses or other harmful components. Bandhej.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Indemnification

You agree to defend, indemnify and hold Bandhej and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site, breach of the terms of use, infringement if IPR of third party

Applicable Law

By visiting Bandhej.com, you agree that the laws of India, under the jurisdiction of the Delhi High Court, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Bandhej.com or its affiliates.

Disputes

Any dispute relating in any way to your visit to Bandhej.com or to products you purchase through Bandhej.com shall be submitted to confidential arbitration in New Delhi, India, except that, to the extent you have in any manner violated or threatened to violate Bandhej.com's intellectual property rights, Bandhej.com may seek injunctive or other appropriate relief in any court in India or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site policies, modification, and severability Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to Bandhej.com. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Rang Bandhej Retail Private Limited.

Head Office: C-, Chinai Baug Estate, Dudheshwer, Ahmedabad-380004
Registered Address: 14 N Block Market, Greater Kailash-I, New Delhi-110048, Delhi, India


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